Service and Support

Supporting You with Application and Technical Services

KSV NIMA provides support through a global network of highly competent Distribution Partners and a team of Application and Technical Support Specialists based in Biolin Scientific offices in Europe, Asia and North America. KSV NIMA offers installation, training, technical and application support, repair and maintenance services and service packages. Our application scientists can conduct pre-studies to assess the feasibility of your research proposal, test samples for verification, and demonstrate the suitability of our instruments to your research. 

Pre-studies

Pre-studies can be conducted by our application scientists to assess the feasibility of your research proposal, test samples for verification, and demonstrate the suitability of our KSV NIMA products to your research. 

User training

Application scientists provide user training for both beginners and advanced users. User training can be given at your premises and combined with the installation or you are welcome to visit also our lab facilities. Please contact your closest KSV NIMA representative for additional information.

Installation services

A trained professional from the KSV NIMA distribution network can install, align and calibrate your instrument. Installation can be also completed by on-site training and first measurements by a KSV NIMA specialist. This enables a smooth familiarization with your instrument and rapid start to your experiments.

Preventative Maintenance and Verification Service

The Preventative Maintenance and Verification Service secures that your instrument is properly adjusted and calibrated to produce reliable and accurate results. The service is performed by Biolin Scientific certified service engineers and helps to extend the lifetime and productivity of your equipment, all to keep you confident with your instrument and your results. The service includes:
• Exchange of typical wearable parts
• Software updates
• System calibration
• Functionality verifi cation test
• Certifi cate of performance


The Preventative Maintenance and Verification Service is recommended once per year for maximum performance of your instrument.

Service Contracts

For our most advanced systems, we offer extensive service contracts to ensure the very best utilization of your instrument as we stay by your side throughout the use of your equipment. Including onsite preventative maintenance, possible repairs and application training, our team of certified service engineers and experienced application specialists will make sure that your instrument is always running at its best.

 

Please contact us to discuss your service and support needs!