- Technical problems
If you have a technical problem with your instrument or an application question, please contact our support.
Pre-studies can be conducted by our application scientists to assess the feasibility of your research proposal, test samples for verification, and demonstrate the suitability of our tensiometers to your research.
- User training
Application scientists provide training on tensiometry and tensiometers for both beginners and advanced users. User training can be given at your premises. Please contact your closest Attension representative for additional information.
- Installation services
A trained professional from our distribution network can install, align and calibrate your instrument. Installation can be completed by on-site training and first measurements by an Attension specialist. This enables a smooth familiarization with your instrument and rapid start to your experiments.
- IQ/OQ documentation
Extended installation and operation qualification (IQ/OQ) documentation can be provided to validate the system performance at installation and on regular intervals. The documentation is fully quality and revision controlled according to ISO 9001 quality system.
- Preventative Maintenance and Verification Service
The Preventative Maintenance and Verification Service secures that your instrument is properly adjusted and calibrated to produce reliable and accurate results. The service is performed by Biolin Scientific certified service engineers and helps to extend the lifetime and productivity of your equipment, all to keep you confident with your instrument and your results. The service includes:
- Exchange of typical wearable parts
- Software updates
- System calibration
- Functionality verification test
- Certificate of performance
- Service contracts
For our most advanced systems, we offer extensive service contracts to ensure the very best utilization of your instrument as we stay by your side throughout the use of your equipment. Including onsite preventative maintenance, possible repairs and application training, our team of certified service engineers and experienced application specialists will make sure that your instrument is always running at its best.
Please contact us to discuss your service and support needs!
Read more about Service and Support for Attension here!